Official FAQ of the Hotel Happy Star

• Hotelová restaurace:
To make a restaurant reservation, please send an email to: recepce@hotelhappystar.cz with the following information:
 • Restaurant name
 • Date
 • Time
 • Number of guests
 • Reservation/ Booking number (if you have one)
 • Phone number
 • Email address

Economy basement have a shower.
Superior double have a shower.
Superior Family have a shower.
Superior Apartment have a shower and bathtub.
Deluxe Apartment have a shower and bathtub.
Bunkr have a shower.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: recepce@hotelhappystar.cz with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

Babies are welcome.
We are able to provide you the following items:
• Baby cot (free of charge)
• microwave
• High chair

Children are welcome.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 12 years old (16 EUR/night).
•between 13 and 17 years old (29 EUR/night).
Adult rate applies from 18 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 2 to 5 years old.
• Access to the kids club: Free.
• The kids club is open all year round.
• The kids club is open every day.
Opening hours:
08:00 to 20:00
Our fun zone is open for kids from 2 to 5 years old.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: herzig@hotelhappystar.cz.

Definitely, Happy Star Znojmo has a restaurant:

Restaurant Hotelová restaurace:
• European, Casual Dining
• Indoor & outdoor
• Open 7/7.
• Open all year.
• Opening times:
 • from 11:00 to 22:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Hotelová restaurace menu
Restaurant Hotelová restaurace website

Our hotel is independent.
- Star rating: 4 stars.
- Service category: Upscale.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: recepce@hotelhappystar.cz with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: recepce@hotelhappystar.cz with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: recepce@hotelhappystar.cz with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Cancellation policy:

- Flexible: Free cancellation up to 5 days before arrival. Later cancelation will be charged with 50% of the accommodation price.

- Non-refundable: The full amount is charged at the time of booking, no refunds are possible.

Please check the cancellation details on your reservation confirmation.

• HAPPY
Valid all year

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

To request a price match, please send an email to recepce@hotelhappystar.cz including the following details:

Name
Arrival date
Departure date
Number of adults
Number of teenagers
Number of children
Number of babies
Room type
Requested meal plan (Room only, B&B, half board, full board, all-inclusive, etc.)
Final rate on the hotel's website (indicate currency)
Final rate on the comparison website (indicate currency)
Comparison website

We are open all year round.
Note that due to renovation works we will be closed from 23-דצמ׳-26 to 27-דצמ׳-26.
Year of construction: 2005
Operating since: 2005

We offer one rate plan only:
Room with Breakfast.

Room upgrades are possible before arrival, subject to availability and upon payment of the difference.

There is no minimum stay at our property

We offer long-stay discounts
-10% for stays superior to 3 days
-15% for stays superior to 5 days
There is no maximum length of stay

We do not offer any specific discount for early bookings.

Day use/ day passes are available.
During the day we can offer the following services:
• Pool, Hot Tub, Steam Room:
• From 10:00 to 17:00
• Price: 8 EUR
Click here for more details

To make a day-use booking, please send an email to: recepce@hotelhappystar.cz with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number

City tax: 0.70 EUR per person per day. City tax is not included in the price.